We are continuing to work on a fix for this issue.
Posted Sep 26, 2025 - 10:05 EDT
Identified
We are currently in the process of migrating depreciated servers to a new improved infrastructure. Some clients are reporting issues with email delivery. Notices have been sent to clients, but here is a copy to reference if you are experiencing an issue:
We want to inform you about an upcoming change to your hosting package. To provide a more secure and efficient hosting environment, we are migrating your account to a new server. This migration moves accounts from the older server clusters (canada1.internic.ca or plesk246.internic.ca) to our new infrastructure (canada2.internic.ca), which improves long-term stability and performance. What This Means for You During the migration, some users may notice: Disconnections or syncing issues on email clients (e.g., Mac Mail, Android Email apps). Incoming emails appearing correctly in webmail, but not syncing with your devices. This happens when devices are still configured with outdated mail server settings. Rest assured, your emails are still being received — your devices just need updated settings to reconnect properly. How to Fix It To restore full access on all your devices: 1. Update Your Email Client Settings Incoming Mail Server (IMAP): mail.[yourdomain].com Outgoing Mail Server (SMTP): mail.[yourdomain].com Username: Your full email address (e.g., you@yourdomain.com) Password: Your existing email password IMAP Port: 993 (SSL) SMTP Port: 465 (SSL)
⚠️ If your settings still point to canada1.internic.ca canada1-mw.internic.ca, or plesk246.internic.ca, please update them immediately.
Note: Please make sure you use the correct domain extension (e.g: .com, .ca, .org, etc.) when entering your email address and server settings.
2. Reissue Your SSL Certificate (if applicable) If you’re using a dedicated SSL certificate, log in to your Plesk Hosting Panel and reissue it to include [mail.yourdomain].com.
3. Access Webmail (still working) You can continue to access your email securely at: https://webmail.[yourdomain].com Missing Emails? If any messages are missing from both your devices and webmail, reply to this email immediately. We will escalate the issue to ensure all your data is fully restored. We are committed to providing you with a seamless experience and appreciate your patience.