Investigating - Please note that our Customer Service Centre is currently offline due to power outages caused by severe thunderstorms. We hope to be back online shortly.
Important: No other services (e.g., hosting) should be affected by this outage. Only our Customer Service team's ability to handle live interactions is affected. You can still email questions to service@internic.ca
May 21, 16:34 EDT
Investigating - We are aware of an issue on our hosting server, canada1-mw.internic.ca that is resulting in some customers being unable to access or manage their website. Our team is working hard to resolve this issue as soon as possible and will provide further updates here when available. We apologize for any inconvenience this may have caused.
May 21, 15:41 EDT
Monitoring - Site performance has been restored, but we are still investigating with one of our providers as to why these slow-downs are occurring. We thank you for your patience.
May 18, 15:37 EDT
Identified - We have observed a recurrence of the same issue as last week. Our technicians are working to address the issue as soon as possible. We again apologize for the inconvenience.
May 18, 12:52 EDT
Monitoring - We have identified the issue and the system appears to be stable. We are still working on preventing any recurrences of the issue.
May 11, 12:49 EDT
Investigating - We are currently investigating reports of system slowdowns. These can sometimes result in 504 errors. Please note that these errors can also affect our internal systems, so we may not be able to assist you as quickly as we normally would. We apologize for the inconvenience.
May 10, 16:07 EDT
Internic.ca's home for real-time updates on our services. This page will be updated frequently if any outages occur to give you access to the most recent information available. Have an issue not shown here? Our 24/7 Customer Support team is available.
Completed -
The scheduled maintenance has been completed.
May 12, 19:50 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:31 EDT
Scheduled -
Please be aware our customer service center will be offline for approximately 20 minutes at 7:30pm EST on May 12th. This will impact our phone and email service.
May 12, 16:02 EDT
Resolved -
Our Payment Processor reports that the issue has been corrected. We have not seen any recurrences of the issue. We are marking this issue as resolved.
May 11, 10:01 EDT
Investigating -
We have received reports of errors occurring when credit card updates and transactions are being attempted. We are working with our Payment Processor to resolve the issue as soon as possible. We thank you for your patience.
May 10, 12:28 EDT
Resolved -
Our payment processor confirms that they have resolved the issue. We thank you for your patience.
May 10, 00:23 EDT
Investigating -
We are currently investigating reports of an increase in failed credit card updates/transactions. We are working with out Payment Processor to resolve the issue as soon as possible. We apologize for the inconvenience.
May 9, 12:18 EDT