Identified - Identified Issue (External to Our Services): We are aware of an issue affecting some customers who use Plesk Email Hosting and Cloud Email Hosting when connecting their existing email accounts to the New Outlook for Windows application.
----- Important: Our email servers and services are operating normally. The issue appears to be related to Microsoft’s New Outlook for Windows app and how it handles IMAP/POP authentication for certain existing accounts.
----- What Customers Are Seeing: Some users receive error messages such as: “Something went wrong, try again.” “You may need an app password.”
These errors occur even when the correct password is used and meet the updated security requirements.
------ What We Have Verified: - Our email platforms (Plesk and Cloud Email) are functioning normally. No server-side errors or authentication failures are occurring.
- Newly created email accounts connect to New Outlook successfully. Existing accounts fail specifically within the New Outlook interface.
- Switching to Classic Outlook resolves the issue immediately.
------- Temporary Workaround: To continue using email without interruption, customers can switch Outlook back to the Classic Outlook interface:
-------- Impact: This issue is limited to the New Outlook for Windows app.
Email continues to work normally on our servers and through Classic Outlook and other email clients.
------- Next Update: We are monitoring the situation and will provide updates if Microsoft releases an adjustment or clarification regarding New Outlook’s authentication behavior.
Investigating - We’re currently investigating an issue affecting inbound and outbound phone routing for Internic Support. Calls may not connect properly or may experience longer than normal wait times.
Workaround: Our Support Team remains fully available by email — for the fastest response, please reach us at: service@internic.ca
Next Update: We’ll share another update once phone service has been restored or more details are available.
Thank you for your patience and understanding.
— The Internic Support Team
Oct 29, 2025 - 10:48 EDT
Update - We are continuing to work on a fix for this issue.
Sep 26, 2025 - 10:05 EDT
Identified - We are currently in the process of migrating depreciated servers to a new improved infrastructure. Some clients are reporting issues with email delivery. Notices have been sent to clients, but here is a copy to reference if you are experiencing an issue:
We want to inform you about an upcoming change to your hosting package. To provide a more secure and efficient hosting environment, we are migrating your account to a new server. This migration moves accounts from the older server clusters (canada1.internic.ca or plesk246.internic.ca) to our new infrastructure (canada2.internic.ca), which improves long-term stability and performance. What This Means for You During the migration, some users may notice: Disconnections or syncing issues on email clients (e.g., Mac Mail, Android Email apps). Incoming emails appearing correctly in webmail, but not syncing with your devices. This happens when devices are still configured with outdated mail server settings. Rest assured, your emails are still being received — your devices just need updated settings to reconnect properly. How to Fix It To restore full access on all your devices: 1. Update Your Email Client Settings Incoming Mail Server (IMAP): mail.[yourdomain].com Outgoing Mail Server (SMTP): mail.[yourdomain].com Username: Your full email address (e.g., you@yourdomain.com) Password: Your existing email password IMAP Port: 993 (SSL) SMTP Port: 465 (SSL)
⚠️ If your settings still point to canada1.internic.ca canada1-mw.internic.ca, or plesk246.internic.ca, please update them immediately.
Note: Please make sure you use the correct domain extension (e.g: .com, .ca, .org, etc.) when entering your email address and server settings.
2. Reissue Your SSL Certificate (if applicable) If you’re using a dedicated SSL certificate, log in to your Plesk Hosting Panel and reissue it to include [mail.yourdomain].com.
3. Access Webmail (still working) You can continue to access your email securely at: https://webmail.[yourdomain].com Missing Emails? If any messages are missing from both your devices and webmail, reply to this email immediately. We will escalate the issue to ensure all your data is fully restored. We are committed to providing you with a seamless experience and appreciate your patience.
Sep 25, 2025 - 12:53 EDT
Internic.ca's home for real-time updates on our services. This page will be updated frequently if any outages occur to give you access to the most recent information available. Have an issue not shown here? Our Customer Support team is available.
Past Incidents
Dec 7, 2025
No incidents reported today.
Dec 6, 2025
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Dec 5, 2025
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Dec 4, 2025
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Dec 3, 2025
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Dec 2, 2025
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Dec 1, 2025
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Nov 30, 2025
No incidents reported.
Nov 29, 2025
No incidents reported.
Nov 28, 2025
No incidents reported.
Nov 27, 2025
No incidents reported.
Nov 26, 2025
Unresolved incident: Issues Connecting Plesk & Cloud Email Accounts to New Outlook for Windows.