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Internic.ca's home for real-time updates on our services. This page will be updated frequently if any outages occur to give you access to the most recent information available. Have an issue not shown here? Our Customer Support team is available.

Jul 18, 2025
Resolved - This incident has been resolved.
Jul 18, 16:16 EDT
Monitoring - Incident Summary:
Over the past two days, some of our customers experienced issues with Cloud Email clients repeatedly prompting for authentication credentials and being unable to send or receive emails. This was due to a service disruption affecting our email infrastructure.

Root Cause:
The problem originated from an issue within the email server environment, impacting authentication processes for several reseller accounts.

Resolution:
Our technical teams worked closely with our email service provider to identify and resolve the root cause. The primary issue has now been fixed as of July 18, 2025.

Current Status:
While the core problem has been resolved, some residual issues may persist for affected users, often caused by repeated password attempts or email client settings adjustments. We recommend users verify their email account settings and update saved credentials if necessary.

Next Steps:
- Our support team is actively assisting customers with any remaining authentication issues.
- If you continue to experience difficulties, please contact our support team directly for personalized assistance.
- We are committed to monitoring the situation closely to ensure full stability.

We sincerely apologize for any inconvenience caused and thank you for your patience and understanding.

Jul 18, 10:42 EDT
Investigating - We have confirmed an issue resulting in Cloud Email authentication errors, issues sending and receiving.
Jul 17, 13:18 EDT
Jul 17, 2025
Resolved - This incident has been resolved.
Jul 17, 12:23 EDT
Investigating - Our team are investigating intermittent resolution with Classic DNS services. This matter is urgent priority.
Jul 16, 14:48 EDT
Jul 16, 2025
Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.