Investigating - We’re currently investigating an issue affecting inbound and outbound phone routing for Internic Support. Calls may not connect properly or may experience longer than normal wait times.
Workaround: Our Support Team remains fully available by email — for the fastest response, please reach us at: service@internic.ca
Next Update: We’ll share another update once phone service has been restored or more details are available.
Thank you for your patience and understanding.
— The Internic Support Team
Oct 29, 2025 - 10:48 EDT
Update - We are continuing to work on a fix for this issue.
Sep 26, 2025 - 10:05 EDT
Identified - We are currently in the process of migrating depreciated servers to a new improved infrastructure. Some clients are reporting issues with email delivery. Notices have been sent to clients, but here is a copy to reference if you are experiencing an issue:
We want to inform you about an upcoming change to your hosting package. To provide a more secure and efficient hosting environment, we are migrating your account to a new server. This migration moves accounts from the older server clusters (canada1.internic.ca or plesk246.internic.ca) to our new infrastructure (canada2.internic.ca), which improves long-term stability and performance. What This Means for You During the migration, some users may notice: Disconnections or syncing issues on email clients (e.g., Mac Mail, Android Email apps). Incoming emails appearing correctly in webmail, but not syncing with your devices. This happens when devices are still configured with outdated mail server settings. Rest assured, your emails are still being received — your devices just need updated settings to reconnect properly. How to Fix It To restore full access on all your devices: 1. Update Your Email Client Settings Incoming Mail Server (IMAP): mail.[yourdomain].com Outgoing Mail Server (SMTP): mail.[yourdomain].com Username: Your full email address (e.g., you@yourdomain.com) Password: Your existing email password IMAP Port: 993 (SSL) SMTP Port: 465 (SSL)
⚠️ If your settings still point to canada1.internic.ca canada1-mw.internic.ca, or plesk246.internic.ca, please update them immediately.
Note: Please make sure you use the correct domain extension (e.g: .com, .ca, .org, etc.) when entering your email address and server settings.
2. Reissue Your SSL Certificate (if applicable) If you’re using a dedicated SSL certificate, log in to your Plesk Hosting Panel and reissue it to include [mail.yourdomain].com.
3. Access Webmail (still working) You can continue to access your email securely at: https://webmail.[yourdomain].com Missing Emails? If any messages are missing from both your devices and webmail, reply to this email immediately. We will escalate the issue to ensure all your data is fully restored. We are committed to providing you with a seamless experience and appreciate your patience.
Sep 25, 2025 - 12:53 EDT
Internic.ca's home for real-time updates on our services. This page will be updated frequently if any outages occur to give you access to the most recent information available. Have an issue not shown here? Our Customer Support team is available.
Resolved -
This incident has been resolved.
Oct 21, 08:34 EDT
Identified -
We are aware that we have an issue across multiple Zendesk services including calls. Our engineering team is now doing their best to resolve the issue. We continue to work with our Cloud provider on the issues impacting multiple Zendesk product. We apologize that we do not have a substantive or positive update regarding full recovery, but we want to keep you up to date on the latest. We thank you for your patience and understanding while we work through this severe service interruption. We'll send updates as they become available.
Oct 20, 14:45 EDT